Returns

1. General Return Policy

We strive to ensure that you are completely satisfied with your purchase from Sport Merch Sales Canada. If for any reason you are not entirely happy with your order, we offer a straightforward return process. You may return eligible items within 30 days of the delivery date for a full refund or exchange, subject to the conditions detailed below.

2. Condition of Returned Items

To be eligible for a return, the items must be in their original, unused condition, unwashed, and with all original tags and packaging intact. Items that appear to have been worn, altered, damaged, or washed will not be accepted. We reserve the right to refuse returns that do not meet these strict hygiene and quality standards.

3. Non-Returnable Items

Certain categories of items are strictly non-returnable for hygiene, safety, or customization reasons. These exceptions include underwear, swimwear, personalized or custom-printed merchandise, gift cards, and items marked as 'Final Sale' or 'Clearance'. Please ensure you review your order carefully before purchasing these specific items.

4. Initiation of Return

To initiate a return, you must contact our customer service team at info@sportmerchsales.com with your order number, the item(s) you wish to return, and the reason for the return. Our team will verify your eligibility and provide you with a Return Merchandise Authorization (RMA) number along with detailed return shipping instructions.

5. Return Shipping Costs

Unless the return is a direct result of our error (such as receiving an incorrect or defective item), the customer is solely responsible for all return shipping costs. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Refunds Processing

Once your returned item is received at our facility and thoroughly inspected by our quality control team, we will send you an email notification confirming receipt. We will simultaneously notify you of the approval or rejection of your refund based on the condition of the returned merchandise.

7. Timing of Refunds

If your return is officially approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 10 business days. Please be aware that processing times may vary significantly depending on your credit card company or financial institution's internal policies.

8. Exchanges

We generally only replace items if they arrive defective or damaged. If you need to exchange a regular item for a different size or color, the fastest and most efficient method is to return the original item for a refund and subsequently place a new order for the desired item on our website.

9. Late or Missing Refunds

If you haven’t received an expected refund yet, please first check your bank account again. Next, contact your credit card company, as it may take some time before your refund is officially posted. Following that, contact your bank. If you have completed all these steps and still have not received your refund, please contact us immediately.

10. Defective or Incorrect Items

If you unfortunately receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery. We will promptly arrange for a replacement to be sent out at no additional cost to you and will cover all associated return shipping costs for the problematic item.

11. International Returns

For orders that were shipped outside of Canada, our standard 30-day return policy still applies. However, please be advised that international return shipping can take considerably longer. Furthermore, the customer is responsible for any original customs duties or taxes, which are non-refundable, as well as any fees incurred on the return shipment.

12. Refused Deliveries

If a package is refused upon delivery or returned to us due to an incorrect address provided by the customer, original shipping charges will be deemed non-refundable. Additionally, any return shipping costs charged by the carrier will be directly deducted from your final refund amount.

13. Questions About Returns

We are here to assist you with any part of the return process. If you have any questions, concerns, or need clarification regarding our return policy or the status of a specific return, please do not hesitate to contact our dedicated customer support team at info@sportmerchsales.com.